Note: Uninstalling Cylance Smart Antivirus on the device does not remove it from your Cylance Dashboard. You must manually remove the device from the Dashboard.

Windows

To uninstall Cylance Smart Antivirus on a Windows 7 system:

1. Select Start > Control Panel.
2. Click Uninstall a Program. If you have Icons selected instead of Categories, click Programs and Features to see Uninstall a Program.
3. Select Cylance Smart Antivirus
4. Then click Uninstall. If User Account Control (UAC) is enabled, click Yes to continue to uninstall. 
5. For Modify Setup, click Uninstall. When the process completes, click Close.

To uninstall Cylance Smart Antivirus on a Windows 8.1 or 10 system:

1. Right-click the Start icon (lower-left corner)
2. Click Apps and Features. A list of applications installed on your system display. If you do not see Apps, click System, then click Apps & features. 
3. Select Cylance Smart Antivirus 
4.  Then click Uninstall. If User Account Control (UAC) is enabled, click Yes to continue to uninstall.
5. For Modify Setup, click Uninstall. When the process completes, click Close.

Mac OS X and macOS

 1. Open Spotlight Search and search for Uninstall CylancePROTECT:

2. Once you hit Enter, you will be prompted if you want to uninstall Cylance, in which you will select Yes.

3. You will then be prompted for your device password, in which you will input it and select OK.

Depending on your macOS version and system permissions, the above method may not be available.  Alternatively, to uninstall Cylance Smart Antivirus on a macOS system (including OS X): 

1. Open the Terminal application by searching 'Terminal' in Spotlight Search:

2. Type in:

sudo launchctl unload /Library/LaunchDaemons/com.cylance.agent_service.plist

Note: It will prompt you for your device password and will not display it on the screen when you're typing. Trust that you're typing in the correct password and press Enter.

3. Type in:

sudo rm /Library/Application\ Support/Cylance/Desktop/registry/LocalMachine/Software/Cylance/Desktop/values.xml

4. Type in:

sudo /Applications/Cylance/Uninstall\ CylancePROTECT.app//Contents/MacOS/Uninstall\CylancePROTECT

 5. Re-run uninstaller
sudo /Applications/Cylance/Uninstall\ CylancePROTECT.app/Contents/MacOS/Uninstall\ CylancePROTECT

Your Terminal window should look similar to this: 

6. These instructions should allow you to successfully uninstall Cylance Smart Antivirus with the password being your device admin password.