Certain Major Updates on Windows 10 have caused a duplicate device to appear on the Dashboard. Major Windows updates often change the device serial number which forces the Cylance fingerprint to be recalculated which will create a logically new device in the Dashboard with the same name. You are welcome to remove the duplicate device that is offline as it is not communicating with the Dashboard.
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- How to become a Cylance Smart Antivirus Customer
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- File Analysis
- Duplicate Device On Windows 10 After Update
- Creating a Support Ticket