If you would like to allow a file to run without the Cylance agent blocking it, you can add the file to the Safelist. Here are the steps to that:
If the files show up on your Device Detail page you can select them add choose "ALLOW" to allow them to run.
1. From the Cylance Smart Antivirus Dashboard, navigate to Settings
2. From the Settings page navigate to the Global Lists Tab where you have the option to add a file to the safelist.
3. Clicking on Add file brings up a box that allows you to add the SHA256 of the file you would like to allow.
After filling out the fields the file will no longer be blocked by the agent.
ALTERNATELY if the files are not showing up or you do not know the SHA256, you can temporarily disable protection to allow the files to run.
Login to your Dashboard.
Go to Settings, Device Protection, and deselect Auto protect against suspicious files, and Auto protect against abnormal files: