There are times when you no longer want to provide protection for a device and want to reclaim the Cylance Smart Antivirus license it is using. For instance, if you purchase a new computer, you may want to move the license from your old system to the new one. Uninstalling the Cylance Smart Antivirus program removes protection from the device but does not reclaim the license; to do so, you must also remove this device in the Dashboard.
Sign into the Dashboard (https://mydashboard.cylance.com) and click on the name of the device you wish to remove:
From the Device Detail page, click Remove This Device:
You will be asked to confirm you wish to remove this device from your account. If you wish to remove it and reclaim one device license, click Confirm. Otherwise, click Cancel to leave the device on your account.
NOTE: If you remove a device in the Dashboard but do not first uninstall the software, Cylance Smart Antivirus will prompt for an Installation Token on the device. The device will remain unprotected until you provide the token. If you accidentally remove a device you did not intend to, simply copy the Installation Token from the Add Devices page and provide it to the Cylance Smart Antivirus program.