There are times when you no longer want to provide protection for a device and want to reclaim the Cylance Smart Antivirus license it is using. For instance, if you purchase a new computer, you may want to move the license from your old system to the new one. Uninstalling the Cylance Smart Antivirus program removes protection from the device, but does not reclaim the license. To remove a device and reclaim the license, please follow these steps:
1. Go to your Cylance Smart Antivirus Dashboard and sign in with your credentials.
2. Once signed in, click on the device name under the Device Name column that you wish to remove:
3. From the Device Detail page, click Remove This Device:
4. You will now be asked to Confirm the removal of this device from your account. By selecting Confirm, you will have successfully removed the device from your account and reclaimed a license.
Note: If you remove a device in the Dashboard, but do not first uninstall the software, Cylance Smart Antivirus will prompt for an Installation Token on the device. The device will remain unprotected until you provide the token. If you accidentally remove a device you did not intend to, simply copy the Installation Token from the Add Devices page and provide it to the Cylance Smart Antivirus program.