The CylancePROTECT Support Collection Tool collects Cylance Smart Antivirus product data and system information from your device to help Support analyze and resolve issues more efficiently.
Using the Cylance Smart Antivirus Support Collection Tool
- Enable verbose logging on the device using the method specified in the below article:
- Wait for 10 minutes for the logging setting to take effect.
- Download the CylancePROTECT Support Collection Tool and decompress all of the files and folders onto the device you want to collect the product information from.
- Run the collection tool.
For Windows, copy Support-Collection-Tool-v3.7.bat.rename and the tools folder to a known location. Rename Support-Collection-Tool-v3.7.bat.rename to Support-Collection-Tool-v3.7.bat. Open a Command Prompt as Administrator, then invoke Support-Collection-Tool-v3.7.bat. Data will be collected for Cylance SMART Antivirus on Windows.
For macOS, open Terminal, navigate to the collection tool folder, then enter the command sudo bash GetCylanceInfo.sh. Provide your password when prompted. Data will be collected for Cylance SMART Antivirus.