Note: We sincerely apologize to all our macOS users, but there is currently no option to delete quarantined files manually. However, for both operating systems, the quarantined folder will be emptied and all its contents will be deleted on a monthly basis.
For Windows: In the case that you would prefer to remove the quarantined files instead of waiting for them to be removed monthly, please follow these steps:
1. You will first have to enable Advanced UI Mode. If you need help to do this step, please refer to the following article and come back: How to - Cylance Agent - Advanced UI Mode.
2. After enabling Advanced UI Mode, right-click the Cylance Agent in your system tray:
3. At the very bottom of the list, click on Threat Management. You will now see the option Delete Quarantined and may click to do so:
4. You will be prompted to confirm the deletion of the quarantined files in which you will click Yes. After, you will have successfully removed the quarantined files.