How to - Check if Smart AV is running

There are a few different ways to check if Smart AV is running (Cylance UI, Dashboard, etc). The methods to find the Cylance UI will differ slightly for Mac OS and Windows.

Offline Issues

If offline issues persist, please visit our articles on How to - Uninstall Cylance Smart Antivirus and How to - Install Cylance Smart Antivirus

For Mac OS agent issues, please refer to the above uninstall and install articles in addition to FAQ - Application Compatibility Error on Mac and Common Issues - Security Feature on High Sierra Version 10.13.2 and Higher

Dashboard

1. Check to see if a device is online. If offline, please refer to FAQ - What is Offline Mode ?

Windows

CylanceUI

1. Check the Windows Taskbar to see if the icon is present.

     2. Find the About option and click on it.

     3. In the About window, there will be information about Smart AV and will indicate the status as Online (if its working correctly).

Mac OS

1. Check the Mac OS Toolbar for a Cylance Icon and click on the About option.

   2. In the About window, there will be information about Smart AV and will indicate the status as Online (if its working correctly).